PetFolder.AI

Introduction
Braun Software ("Company," "We," "Us," or "Our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains our practices regarding the collection, use, storage, and sharing of information when you use the PetFolder.AI mobile application (the "Service").

PetFolder.AI is a cloud-connected pet health management platform that allows users to organize pet profiles, health records, medications, vaccination histories, veterinary appointments, and pet care expenses. The Service also includes AI-powered health insights and an AI chat assistant for pet care guidance, document scanning and storage, PDF record export, birthday reminders, and a premium subscription tier (PetFolder.AI Premium). This policy outlines exactly how your data is collected, transmitted, stored on our external servers, and used.

1. Information We Collect

We collect information in the following categories:

a. Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, and password. If you authenticate through a third-party provider (such as Google Sign-In), we receive your name and email address from that provider.
• Profile Information: Your name, email address, phone number, location, and profile photograph.
• Pet Data: Pet names, species, breeds, ages, weights, birthdays, microchip IDs, veterinary clinic names, allergies, medications (including dosages and frequencies), vaccination records, health events, health records (including scanned documents and images), wellness scores, and pet photographs.
• Expense Data: Pet care expense titles, amounts, dates, categories (e.g., food, veterinary, grooming, medication, insurance, supplies), and the associated pet name.
• Appointment Data: Appointment titles, dates, veterinarian names, associated pet names, and appointment types.
• AI Chat Conversations: Messages you send to and receive from the AI chat assistant, including pet context information provided to personalize responses.
• Scanned Documents: Health records, vaccination certificates, lab results, X-rays, and other documents you scan or upload through the Application's camera or document import features.

b. Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including features used, screens viewed, timestamps of activity, and interaction patterns (e.g., number of AI chat messages sent, health insight refreshes used).
• Device Information: Device type, operating system version, unique device identifiers, and app version.
• Crash and Performance Data: Diagnostic data, crash logs, and performance metrics used to improve the stability of the Service.

c. Information from Third-Party Sources

• AI-Generated Data: We transmit pet profile information (species, breed, age, weight, health history, medications, and allergies) to third-party AI model providers (Google Gemini) to generate health insights, wellness assessments, and chat responses. This data is associated with your pets, not with your personal identity.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Service: To manage pet profiles, store health records, track expenses and appointments, generate AI-powered health insights and wellness scores, operate the AI chat assistant, send birthday and appointment reminders, and deliver the core functionality of the Application.
• Account Management: To create and manage your account, authenticate your identity, and maintain your profile and preferences.
• Cloud Synchronization: To synchronize your pet data, health records, expenses, appointments, chat history, and settings across your devices when you are signed in to your account.
• Subscription Management: To process PetFolder.AI Premium subscriptions, verify premium status, and enforce free-tier usage limits (e.g., pet profile limits, daily AI chat message limits, and daily health insight refresh limits).
• Usage Limit Enforcement: To track and enforce daily usage limits for free-tier users, including AI chat message counts and health insight refresh counts.
• AI Processing: To transmit relevant pet health data to AI model providers for the purpose of generating personalized health insights, wellness scores, and chat responses. Only pet-related data necessary to generate the requested output is transmitted.
• Document Processing: To process, store, and display health records and documents you scan or upload through the Application.
• Notifications: To send you pet birthday reminders and appointment reminders when you have enabled these features. We do not send marketing notifications without your consent.
• Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the performance, features, and user experience of the Service.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Cloud Storage and Backend Infrastructure

The core functionality of the Service requires your data to be transmitted to and stored on external servers.

• Backend Infrastructure: We utilize Google Firebase (including Firebase Authentication, Cloud Firestore, and Firebase Storage) for user authentication, structured database management, file storage, and data synchronization. Your data is transmitted over encrypted connections (TLS/SSL) and stored on servers managed by Google Cloud Platform.
• Data Structure: Your data is stored in user-specific, access-controlled containers. Each user's data — including pet profiles, health records, expenses, appointments, health insights, and chat sessions — is isolated and accessible only through authenticated requests matching your user identity.
• File Storage: Pet photographs, profile photographs, and uploaded health record documents are stored in Firebase Storage in user-specific directories protected by authentication-based access controls.
• App Verification: The Service utilizes Firebase App Check to verify that requests to our backend originate from the authentic PetFolder.AI application, providing an additional layer of protection against unauthorized access.
• Data Retention: We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account through the Application's profile page or settings, we will delete your account data — including your profile, pet data, health records, expenses, appointments, chat history, and uploaded files — within a reasonable timeframe. However, anonymized or aggregated data derived from your usage may be retained indefinitely.
• Local Storage: The Service also stores data locally on your device for offline access. The Company is not responsible for data loss resulting from device damage, loss, theft, software malfunction, or operating system updates.
• Backup and Recovery: While we utilize commercially reasonable backup practices, we assume no liability for the accidental loss, corruption, or destruction of your data.

4. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

a. Service Providers
We share data with third-party service providers who perform services on our behalf, including:

• Google Firebase/Firestore/Storage: Authentication, database, file storage, and cloud synchronization services.
• Google Gemini AI: Pet health data (species, breed, age, weight, health history, medications, allergies) is transmitted to Google's Generative AI services to generate health insights, wellness scores, and AI chat responses. No personal account information (name, email, password) is transmitted to the AI model.
• Apple StoreKit: Subscription and in-app purchase processing (Apple processes payment information directly; we do not collect or store your payment card details).

b. Aggregated and Anonymized Data
We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you for analytics, research, business development, or promotional purposes.

c. Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request).

d. Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

e. Protection of Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms and Conditions, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

5. Subscription and Payment Data

PetFolder.AI Premium subscriptions are processed entirely through the Apple App Store. We do not collect, process, or store your credit card number, billing address, or other financial payment information. Apple handles all payment processing in accordance with their own privacy policy and terms of service.

We receive and store only the following subscription-related information:

• Whether you have an active PetFolder.AI Premium subscription (premium status);
• The type of subscription (monthly or annual);
• Transaction verification data from Apple's StoreKit framework.

6. AI Data Processing

The Service integrates with Google Gemini AI to provide health insights, wellness assessments, and an AI chat assistant. You should be aware of the following:

• Data Transmitted to AI: When generating health insights or chat responses, we transmit relevant pet data (species, breed, age, weight, health events, medications, allergies, and wellness information) to Google's Generative AI API. We do not transmit your personal account information (name, email, phone number, or location) to the AI model.
• AI Data Retention: We do not control how Google processes or retains data transmitted to its AI services. Please refer to Google's Privacy Policy and AI terms of service for details on their data handling practices.
• Chat History: Your AI chat conversations are stored in your account data (both locally and in cloud storage if you are signed in) and are subject to the same data retention and deletion policies as your other account data.
• No Training on Your Data: We do not use your personal pet data to train or fine-tune AI models. Data transmitted to Google Gemini is used solely to generate the requested response.

7. Account Security and Data Breaches

Your account is protected by the credentials you create during registration or through third-party authentication providers.

• User Responsibility: You are entirely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We are not liable for unauthorized access resulting from your failure to secure your password.
• Server Security: We implement industry-standard security measures, including encrypted data transmission (TLS/SSL), secure authentication protocols, user-isolated data storage, app verification (Firebase App Check), and access controls on our backend infrastructure. However, no cloud infrastructure is entirely impenetrable. We expressly disclaim any liability for data breaches, hacks, data corruption, or unauthorized third-party access to the external servers hosting your data, to the maximum extent permitted by applicable law.
• Breach Notification: In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state and federal breach notification laws.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

a. Access and Portability
You may request a copy of the personal information we hold about you. The Application also provides a PDF export feature that allows you to generate and share complete health record summaries for your pets.

b. Correction
You may update or correct your account information and pet data at any time through the Application's profile page and pet profile screens.

c. Deletion
You may delete your account through the Application's profile page or settings. Upon account deletion, we will delete your personal data — including all pet profiles, health records, expenses, appointments, chat history, uploaded documents, and photographs — from our servers within a reasonable timeframe, subject to our legal obligations and legitimate business interests (e.g., fraud prevention, legal compliance). Anonymized or aggregated data may be retained.

d. Notification Controls
You may enable or disable pet birthday reminders and appointment reminders at any time through the Application's settings.

e. Opt-Out of Data Sales
We do not sell your personal information. If our practices change in the future, we will update this Privacy Policy and provide a mechanism to opt out as required by applicable law.

f. California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale or sharing of personal information. To exercise these rights, contact us at the information provided below.

g. Florida Residents (Florida Digital Bill of Rights)
If you are a Florida resident, you may have rights under the Florida Digital Bill of Rights, including the right to access, correct, and delete your personal data. To exercise these rights, contact us at the information provided below.

h. European Union Residents (GDPR)
If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. Our legal basis for processing your data is your consent (provided when creating an account) and our legitimate interest in operating the Service. To exercise these rights, contact us at the information provided below.

9. Analytics and Crash Reporting

We may utilize native or third-party analytics and crash reporting tools to understand how the Service performs and to identify technical issues. This data is used solely to improve the stability, performance, and user experience of the Application.

You can opt out of Apple's native crash reporting and analytics at the system level via your device's Settings > Privacy & Security > Analytics & Improvements.

10. Cookies and Tracking Technologies

The Application itself does not use browser cookies. However, third-party services integrated into our backend infrastructure (such as Firebase) may use similar technologies for authentication, session management, and analytics purposes.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by Us, including links to our Terms of Service and Privacy Policy hosted on external web pages. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

12. Children's Privacy

The Service is not intended for use by children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so that we can take necessary actions to delete such information.

13. Data Transfers

Your information may be transferred to — and maintained on — servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

14. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained until you delete your account.
• Pet Data and Health Records: Retained until you delete the data, the associated pet profile, or your account.
• Expense and Appointment Data: Retained until you delete the data or your account.
• AI Chat History: Retained until you delete the chat sessions or your account.
• Uploaded Documents and Photographs: Retained until you delete the files, the associated pet profile, or your account.
• Usage and Analytics Data: Retained in anonymized/aggregated form indefinitely for service improvement.
• Subscription Records: Retained as necessary for accounting, tax, and legal compliance purposes.

15. Do Not Track Signals

The Application does not currently respond to "Do Not Track" (DNT) signals. There is no uniform standard for how DNT signals should be interpreted by mobile applications.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the Application and updating the "Last updated" date at the top of this document. For material changes, we will make reasonable efforts to provide notice through an in-app notification or email to the address associated with your account. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, including requests to exercise your privacy rights, please contact us at:
Braun Software
P.O. Box 330333
Miami, FL 33233
Email: info@braunsoftware.io